Plug it in again and let the frame restart (without the SD card inserted during the restart process). Try turning off your Pix-Star frame then remove the power cable. Also, make sure the card is a supported type. Remove it and make sure the contact pins (usually gold-colored) are clean and undamaged. If there is nothing here, it means the card hasn’t been recognized. From the tabs listed horizontally at the top of the window, you should see one dedicated to an SD card or something similar like a USB/card/memory card, etc. If for whatever reason the popup didn’t show, make sure your memory card has been recognized by going to the home screen then “My pictures, videos & messages”. The other option lets you copy either specific folders and files to your frame’s storage, or copy the entire storage of the memory card to your frame’s storage – so long as there is enough available space. After a short while, a popup will show with the following options: – Launch a slide-show of all the SD card pictures – Open the SD card & browse files inside – Copy the whole SD card device to internal memory These are the option you have to choose from and lets you auto-play a slideshow containing all the photos and other media on the memory card. It might take a few moments for the frame to process and connect to the memory card depending on the number of files and storage amount used. Insert the SD card into this frame with the contact pins facing you. The Pix-Star frame’s SD card port is on the left side of the frame (when facing the display). Insert the memory card into the Pix-Star.Make sure the media you load to your memory card match these required formats. Supported audio formats include MP3 & WAV, and MP4 for videos. Supported photo formats include JPEG, JPG, BMP, PNG, and GIF. These photos can be taken inside the app, or through your camera and then sent from your phone’s gallery. Pix-Star’s mobile app (Pix-Star Snap) is supported on both iOS and Android, which lets you send photos, videos, and audio to the frame very easily. That being said, it’s always recommended to stick to popular formats like JPG, MP4, MPEG-4, etc. Pix-Star’s digital photo frames have excellent file compatibility and format support. Check your photo, video, and audio formats.It’s a great way to expand your frame’s storage and hold tons of photos for quick and easy access. Most memory cards fall into the under 64GB size range, but you can easily go for larger sizes. In terms of size support, Pix-Star’s frames don’t have any limits on the size of the memory card’s storage and can support any size. Note that the memory card needs to be the standard size, not a micro-SD. Pix-Star’s frames are very versatile and support SD, SDHC, and SDXC cards. The first step in learning how to insert a memory card into a digital frame is checking compatibility.
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